On the Internet, shopping can be easy. Shops are open 24/7, customers can get more choice and often great prices. What’s more, if you buy something online you have the same rights as if you buy it in person. So you’re entitled to repairs, refunds and/or your money back if necessary.
But to avoid disappointment if you receive the wrong product or service, one that’s broken – or that simply doesn’t turn up – follow our tips when buying online from another EU country. They’re easy and can save you lots of problems.